1. Nature of Custom Digital Services
Hyna Studio specializes in custom software development, web applications, mobile platforms, cloud engineering, and UI/UX design. Because our work is customized to each client's specific requirements, brand guidelines, and technical parameters, all resource hours spent on scoping, wireframing, designing, and coding are non-recoverable.
Therefore, we do not support a general money-back guarantee or refunds on completed deliverables.
2. Milestone-Based Refund
Our project workflows are divided into distinct milestones (e.g. Figma Design, Code Development, QA & Deploy) as outlined in the client project contract. Refund parameters are structured as follows:
- Completed Milestones: Payments made for milestones that have been reviewed, client approved, and digitally handed over are completely non-refundable.
- Active/In-Progress Milestones: If a project is paused mid-milestone, a partial refund of the milestone deposit may be processed, minus the cost of documented developer hours spent up to the date of notice.
- Unstarted Milestones: Advance payments made for milestones that have not yet commenced are eligible for a 100% refund, minus any administrative or third-party bank transaction fees.
3. Project Cancellation Terms
If a client decides to cancel an active project, written notice must be submitted. Upon receipt, all work stops immediately. The client will be invoiced for any hours worked during the active phase, and any remaining credit will be returned within 14 business days.
4. Revision & Review Periods
To ensure clients are fully satisfied with our deliverables, each milestone includes a set number of review loops (typically 2 to 3 iterations) during which changes to designs or adjustments to codebase behavior can be made at no extra cost. We encourage clients to communicate open issues during these revision phases.
5. Client-Side Access Issues
Hyna Studio is not responsible for, nor will we issue refunds for, project delays or launch issues caused by client hosting failures, database subscription lapses (e.g. Supabase, AWS), or third-party API changes that are outside of our immediate development control.
6. Dispute Resolution
We value our partnerships and strive to settle any project issues or disagreements amicably. Before initiating any formal legal claim, both parties agree to participate in good-faith negotiations or mediation to reach a constructive compromise.
7. Contact Us
If you have any questions, feedback, or requests regarding milestone invoices or cancellation credits, please get in touch with us at:
Email: team.hynastudio@gmail.com